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uk

iphone 13

hi I’ve just upgraded my iPhone and auto swapped details . Some how my sons member plan is now on my phone and I can’t seem to put my manager plan back on . Any ideas 

 

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Hi there @Pin5,

 

Thanks for reaching out here.

 

Most likely you're logged in the wrong account. I'd suggest you log out and check this article for helpful tips on remembering the log in details to your original Manager account. In most cases the original account has the same email address with a different domain like @Gmail vs. @yahoo, or you've logged in via Facebook. This happens to me sometimes. 

 

Let us know how you get on with this.

AlexModerator
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1 Reply
Marked as solution

Hi there @Pin5,

 

Thanks for reaching out here.

 

Most likely you're logged in the wrong account. I'd suggest you log out and check this article for helpful tips on remembering the log in details to your original Manager account. In most cases the original account has the same email address with a different domain like @Gmail vs. @yahoo, or you've logged in via Facebook. This happens to me sometimes. 

 

Let us know how you get on with this.

AlexModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

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