Announcements

Help Wizard

Step 1

NEXT STEP

¿porque la dirección plan familiar dice incorrecta y está correcto?

¿porque la dirección plan familiar dice incorrecta y está correcto?

Cuando pongo la dirección de mi pan familiar dice dirección incorrecta y apesar que este bien, quisiera ayuda porfavor como agregar a un miembro si dice dirrección incorrecta
Reply
3 Replies

Hey there,

 

Welcome to the Community and thanks for reaching out!

 

Are you trying to set up or join a Family plan? If you're setting up the plan on your account page and your address doesn't autocomplete, enter the entire address, then select Find. If you still can’t find it, select your building, street name, or a close public space or building. Just don't use someone else's address.

 

In case you're trying to join a Family plan, make sure you're entering the exact same address as the plan owner when accepting the invite. It's a good idea to also check if your country settings match theirs.

 

Hope this helps. Cheers!

YordanModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a "Like".
Are you new to the Community? Take a moment to introduce yourself!

Mismo problema, ya intenté todo lo que dicen, ni poniendo la dirección exacta me deja conectar a mis familiares en la misma ubicación y domicilio.

Hey @TZIUHTECATLSANCHEZ_1,

 

Sorry to see you've been having issues with this. Hope you don't mind us replying in English 🙂

Have you tried checking if all your country settings match as mentioned above by @Yordan? Aside from this, make sure you're not using any VPN connections when accepting or sending an invite. 

Note: The best approach is to use a computer with an internet connection via a LAN cable.

Hope this helps! Keep us posted.

P.S. Something else you can try is entering the address as a Google Plus code. More info on how it works can be found here

VasilModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

Suggested posts

Let's introduce ourselves!

Hey there you,   Yeah, you! 😁   Welcome - we're glad you joined the Spotify Community!   While you here, let's have a fun game and get…

ModeratorStaff / Moderator/ 4 years ago  in Social & Random