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"Your addresses didn't match" on the family plan.

"Your addresses didn't match" on the family plan.

I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the master account and paste, didn´t work. I tried several devices, phones, desktop, laptops. Doesn´t work. Please help, it´s really not a cheap service to be this ridiculously buggy as I´ve seen it´s an extremely common issue.

 

The email address for the account I am trying to join from is **bleep**, the master account is at **bleep**

Screenshot 2022-02-19 at 10.23.39.png

 

 

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28 Replies

Hi @Shellbelle,

 

Thanks for your reply in this thread. 

In this case, we can only recommend updating the address on your account from this link. That doesn't mean you have to enter a different address, you can enter the same one if you still live there. Once done, you can send a new invite and the user should be able to join your play. 

The other members of the plan won't be removed, but they might receive a notification asking them to confirm the address. You can just let them know they might need to do that. It won't take them more than 2 minutes to do so.

We'll be here in case you need us.

 

 

Susan_GPModerator
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Can you explain to me why the address has to be the same? I am paying for 6 users and only use 2 accounts, my wife and i, I should still be able to add my parents and siblings (4 unused accounts because they live at different addresses). Having 6 people in one household is rare nowadays and if they are in the same location why would they listen to different music on multiple devices in the same location? "Household" plan is not the same as family plan. Address should not be a condition. And if I am paying for 6 accounts and want to share access to 5 friends it should be irrelevant if they are family, neighbors or live in another country. I AM PAYING FOR 6 ACCOUNTS and get to use 2. I should get a 4/6 refund for the last 6 years.

I want to use duo plan with my father even though we are going to live in the different house because I will enter the university at the different prefecture. Why does Spotify prohibit using Duo or Family  plan for family members living apart?Yes, I know that it is because non-family members might use service too, but please think deeply about the fact that people like me want to use family plan too!

This is dumb. I have been trying to confirm my address and it auto populates an address that is incorrect and won't allow me to join. I know my address, google does not!

It doesn't help. You repeat the same, but we all here have the same problem. I spent today 4 hours chatting with 4 different agents, who all repeated the same and couldn't help. It is, as you see, many of us. How can this be resolved? I pay for 6 people and could not add more then one. How can i resolve this, if your support couldn't help in chat? Is there any other way?

 

Hey folks!

As @Dian has pointed out, first make sure all of your country settings match.
In case you're using any VPN connections, disable them for this process.
It's also not a bad call to use a desktop PC with a LAN internet connection if possible.

Should the issue persist - check if using a general address in your vicinity would make a difference.
Hope this helps! Keep us posted.

VasilModerator
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I have had this issue for about a week, unable to join the family plan and have gone to Spotify helpline several times and NOTHING has helped. 

Hey @Lizziewalker,


Sorry to see you feel this way; we understand where the frustration is coming from.

Could you let us know which troubleshooting steps you've tried so far? 

We'd be happy to help 🙂 

VasilModerator
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Plan

Free/Premium

Country

 

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

I changed my plan from a Family plan to a Duo plan in March. I've changed it back to a Family plan in May. None of my 3 family members can join the plan as it states that the address is incorrect even though I've gone through it with each of them and the address is exactly the same as mine as the main account holder. Does anyone know what's going on and how to fix this please?

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