Help Wizard

Step 1


spotify family works only for me

spotify family works only for me




 Czech republic


(iPhone 8, Samsung Galaxy 8, iphone 6s)

Operating System

(iOS 10, Android Oreo)


My Question or Issue

 Hey! I have spotify family for three months. Always seven days before pay send me and my family spotify an email about "verify you location". We did it but seven days after it it doesnt work anymore! So i sent a new invitation but it doesnt work again. Please help

2 Replies

Hey @valcasmejkalova welcome to the community! 


Unfortunatly, if a user got kicked out, this means that Spotify could bot verify that users address, please remember, you must like at the same address to be in the family plan. Check out this support article on Premium for Family and maybe that might help, let me know if the problem persists.


Happy listening,


Hey @valcasmejkalova,

Thanks for coming to the Community.


I'd recommend checking out the "Why was I removed from the Premium for Family plan?" section on this page.


Hope this helps 🙂

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