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steps to accept invitation

steps to accept invitation

I have sent the email to kids, how do they accept where are there steps to set up family.  It shouldn't be this difficult. 

1 Reply

Hey @nansi_lexy,


Thanks for reaching out.


To join an existing Premium for Family plan, the person needs to reside at the same physical address as the plan’s owner (the person who subscribed to the plan). 


All members have their own personal Premium account (so the invited person doesn’t need to worry about asking the plan’s owner for their username and password). 


If the person doesn't have an account yet, they’re given the option to create one as they join. If they do have an account, and already have Premium, future payments switch to the plan owner (and any Premium time remaining from previous payments will resume when they leave the family plan). 


Here are the steps for accepting an invitation:

  1. Have the owner invite you to their plan.
  2. The invited person receive an email with a link to join. They'll need to open and click ACCEPT INVITATION. They're then redirected to their account page, where they'll see a confirmation screen.
    Note: If they're not already logged in or don't have an account yet, they'll be asked to log in or sign up before seeing the confirmation.
  3. Enter the details and click SUBMIT to join the Premium for Family plan.

Hope this helps!

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