Help Wizard

Step 1


the family plan isn't working

the family plan isn't working






(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)


My Question or Issue

I have the family plan for 6 and it doesnt let me add my family mom brother and sister we all live in there same house I had them already in this plan but one day it changed without me knowing what can I do?

1 Reply

Hi @iridian10, thanks for writing.


Can you please give me some details about the issue?


How exactly did it change one day? Has every member of the plan lost the Premium features?


When you click on the link bellow, does your account show as Free? Can you see the past receipts you've paid? 

BittencourtSpotify Star
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