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[tried to renew my spotify premium for family, got only premium.

[tried to renew my spotify premium for family, got only premium.

so my spotify premium for family had a billing isue and prompted me to switch my credit card. i hit the link in the app, it opened a dialog for me to enter another card, which I did, and it said it was fine, except it only renewed premium and cut off my wifes sub account. I need it fixed.

Premium

Country

 canada

Device

 Samsung Galaxy 9, 

Operating System

 Android Oreo

 

 

 

Reply
1 Reply

Hey @misterdarkmark, welcome to the Community!

 

Sorry to hear you're having trouble with this. We'll do our best to help out.

 

Do you have any trouble with reinviting her to your plan? If so, try sending out the invite using an incognito window. 

 

Let us know how it goes.

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