unable to ass family member after switching accounts due to credit card issue

[Pedroo728]

Plan

Family

Country

Brazil

Device

Iphones xs and up

Operating System

Most recent IOS

My Question or Issue

I originally had an old spotify account (account A). There was an issue with my credit card. When corrected the payment issue, i noticed i was on my spotify account B. my issue is that spofity is now saying I cannot add my family members because they can only join one family account every 12 months. I was wondering if anyone could help me come up with a solution or get into contact with spotify because now i have the family plan and am unable to use it. because all of my other family members were on account A which is currently not paid. while Account B is active and unable to add anyone.

[CarlosE]

Hi there @Pedroo728,

Thanks for reaching out to the Community and welcome!

Since it's not possible to switch plans more than once every 12 months, we recommend cancelling your subscription in your account B and subscribing again in your account A. Then, your family members should be able to join that plan again.

Additionally, and to avoid any further mix-ups, we suggest closing the account B so you just keep one account.

Hope this helps. The Community is here for you in case you have any questions or need anything else.

Cheers!

[Pedroo728]

Is it possible to cancel my subscription with a refund ? I’m order to use
my old account? I have tried to cancel it but did not find anyway to be
refunded. Thanks for your help!

[CarlosE]

Hey @Pedroo728,

Thanks for your reply.

We suggest checking our Refund Policy. If you have any questions, you can reach out to our Support team through any of these channels.

Have a good one 🙂