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giulio123 · 2024-07-12

Hello, im unable to change to premium family, i charged the account with 100 BRL.

Plan

Free/Premium family

Country

brasli

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Bittencourt · 2024-07-13

Hi @giulio123, thanks for reaching out!

Can you please give me some more details about the issue?

What was your payment method?

Did you get any error message?

Have you been in a Premium Family plan before?

If you feel more comfortable to reply in Portuguese, that's ok 😊

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