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unable to join Duo program, the system kept showing the address invalid.

unable to join Duo program, the system kept showing the address invalid.

The system is unable to verify my address and couldn't locate my current location, please provide further assistance to resolve the issue.
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1 Reply

Hey @rionsa,

 

Thank you for reaching out here in the Community. 

 

First off, we'd recommend that you make sure that the country set on each account matches the one on the plan manager's account. Members can double check that on their account page. Keep in mind that Premium Duo is a discounted plan for people, who live together at the same address. If you live together - you should be able to join the plan. 

 

We'd suggest that you try accepting the invitation link again, but this time, use a different device. Don't forget to compare the address to the one that the plan manager entered.


Tip: We usually advise using an incognito window when accepting the invite as it doesn't keep that info saved.

 

Here you can find more information about address verification for Duo Plan as well.

 

Hope this helps. If you need anything else, the Community is here for you.

LyubkaModerator
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