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warum läuft bei mir Werbung, ich habe doch die Premium Version?

warum läuft bei mir Werbung, ich habe doch die Premium Version?

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Hey there,

 

Thanks for posting in the Community and welcome.

 

We hope you don't mind us answering in English as this is the official language of the forum.
 

That being said, it might be worth checking if you've logged in into the right account. You can check the details of your plan by going to your accounts settings on a mobile device. There, under Account> Premium Plan, you can check the details of your plan. 

 

If you aren’t certain about the details you used to register your Premium account on the app, go to password reset and enter possible email addresses you own. When you enter an email that's registered with Spotify, you'll get a password reset message for that email.

 

On another note, just to confirm, is this happening when you listen to music or when you listen to podcasts? If this is happening when you listen to podcasts, we'd like you to know, podcasts usually include some advertising. This has been the case since the early days of podcasts, and continues to be true today, including on Spotify. Therefore, even as a Premium user, you may receive advertising or sponsored messages when playing a podcast. Note that as a Premium user, you still enjoy an ad-free music listening experience.

 

If this is happening when listening to music, can you send us a screenshot of this behavior? It'd be helpful if you let us know the exact make/model and OS of your current device along with the Spotify version you have currently running?
 

Keep us in the loop!

AlejaRModerator
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