why can my family only play on one device at a time?

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why can my family only play on one device at a time?

shinybr3nda
Casual Listener

Plan

Family premium

 

Country

Aotearoa

 

Device

Google home (multiple)

 

Operating System

Google home

 

My Question or Issue

 

If one family member tries to play music on google home, while another is also playing music on another device, we get the message "Sorry, the music stopped since your spotify account is being used on another device"

 

I've upgraded us to Premium Family accounts -- but this didn't change anything - there doesn't seem to be any way to play in more than one place.

 

If I'm driving, and someone at home asks the google speaker to play music, the music in my car stops.

 

If I'm listing to music in the living room, and the kid asks the speakers to play in her room, my music stops.

 

If I'm at work listening to music on my headphones, and someone gets home and starts music, my music at work stops.

 

why why why?

 

It's driving us nuts - why can't we play different music at the same time? What's the point of a family account if only we can only stream music to one device at a time?

 

1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

adesignrobot
Casual Listener

We have more or less sorted this problem in our house now. I had to freshly set up each Google Home device (complete reset). Where possible I set up each Google Home device with the device users own phone and assigned it to rooms. I also made sure that each user was logged into their own specific Spotify family account on their devices (phones and tablets). An important step I found was making sure voice recognition in Google Home was turned on and set up correctly for each active user and that it is working for each individual - this stopped Google defaulting to my main account when someone in the house asked to play music.  It (mostly) works OK now. That all said I still find it very clunky to set up use overall and the music choices presented to me when I ask Google to play something on Spotify completely baffling (live or karaoke versions of well known songs for example?). I'm hoping it all improves with time. I was seriously considering switching to YouTube music for ease of use and having the entire YouTube audio available but held off due to Spotify's superior surfacing algorithm - it's second to none and I've tried most other music streamers. Hope this helps. 

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8 Replies

Mihail
Moderator
Moderator

Hey @shinybr3nda,

 

Thanks for reaching out.

 

Your Family members can indeed listen on different devices at the same time, without interrupting each others playback. They have to be logged in to their own personal Spotify accounts. These can be added by the Premium Family manager to the plan so that they can enjoy Premium. You can find out how to do this and other useful info on Premium Family here

 

Hope this helps. If something else comes up feel free to contact us again.

Mihail Moderator
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adesignrobot
Casual Listener

I'm having the exact same issue. All family members are logged into their own Spotify accounts on their devices and have their own Google voice match profiles. Keeps happening no matter what I try (disconnecting, reconnecting, logging in to account again, reconfiguring Google home..). Very infuriating. Thinking of switching over to YouTube Music especially after the sizeable Spotify price rise. Does anyone in Spotify have a suggestion that works? These threads are full of people having the same problem.

Ver
Moderator
Moderator

Hey @adesignrobot,

 

Thanks for posting here 🙂

 

It's a good idea to give these steps a go and log out from everywhere to see if anything changes.

 

In case there are no changes, you can send us a screenshot of the error message. We'll look into this further.

 

Keep us in the loop! We'll be right here if you have any questions.

Ver Moderator
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jlocke1979
Newbie

A version of this has happened to me as well.  If someone in my home plays Spotify on an Amazon Echo...it will automatically kick me off my personal phone.   I've tried many of the articles on the web, to no avail.  Spotify it would be great if you smoothed this experience out as I'm considering a switch to Apple Music for this reason alone. 

Thanks

 

Solution!

adesignrobot
Casual Listener

We have more or less sorted this problem in our house now. I had to freshly set up each Google Home device (complete reset). Where possible I set up each Google Home device with the device users own phone and assigned it to rooms. I also made sure that each user was logged into their own specific Spotify family account on their devices (phones and tablets). An important step I found was making sure voice recognition in Google Home was turned on and set up correctly for each active user and that it is working for each individual - this stopped Google defaulting to my main account when someone in the house asked to play music.  It (mostly) works OK now. That all said I still find it very clunky to set up use overall and the music choices presented to me when I ask Google to play something on Spotify completely baffling (live or karaoke versions of well known songs for example?). I'm hoping it all improves with time. I was seriously considering switching to YouTube music for ease of use and having the entire YouTube audio available but held off due to Spotify's superior surfacing algorithm - it's second to none and I've tried most other music streamers. Hope this helps. 

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bauerat02
Newbie

Having people logged into their own accounts is fine for some of our devices, but not an overall solution where we have many shared devices - living room, family room, basement, kitchen, etc.  It works fine for the kids bedrooms when they ask Google to play music when in their rooms since they have their own account through the family plan, but I have my account logged in across all shared devices, so this doesn't work when I want to have my phone playing if I am away or doing yardwork outside, and someone inside wants to listen in the kitchen.  There needs to be an option where one account can be used across multiple devices at the same time.  I've played around with other providers like Apple Music, and am thinking of switching to them for better family sharing, especially with the free high fidelity audio, which Spotify lacks.

Alex
Moderator
Moderator

Hey @bauerat02,

 

Thanks for the post.


We understand that this might be inconvenient for a set up with many shared communal devices.

 

What you can do is create a separate account and connect all communal home devices to that one. This way you can have your personal account logged in your personal devices and your playback and music recommendations will not be disturbed when other family members use the home speakers.

 

Hope you find this info helpful.

AlexModerator
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Spikey432
Newbie

This is not a solution. If they all have their own phones that can stream from their phones to their Alexa's but not by using voice commands as Spotify seems to only have one stream (which is ok when using multiple phones as each phone is one stream). And to get Alexa's to work in a house they all need to be on same account so you can make announemts etc. Get this sorted spotify and Amazon

 

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