AI DJ not showing up

[yayayayyayayayayayay]

Plan

Premium

Country

South Africa

My Question or Issue

I have been subscribed to premium student for nearly a month now and still no sign of the AI DJ. I have tried everything: deleting and reinstalling, logging out and back in, I have updated the app 3 times and I have cleared cache multiple times. I am also in a region where the AI DJ is available. Assistance would greatly be appreciated.

[Vasil]

Hey @yayayayyayayayayayay,

Thanks for the interest in the AI DJ function 🙂

The DJ can be found on your Music Feed on Home in the Spotify mobile app on your iOS or Android device. You should be able to locate the DJ by clicking on Search and then going to the Made For You hub. 

In case it's not there, make sure you're not using any VPN services and let us know/ send us a screenshot of what you're seeing on your end in the Made For You hub. Many thanks!

[yayayayyayayayayayay]

Even when I search, nothing comes up. Same for the made for you tab. And I do not have any active VPNs.

[Vasil]

Hey again @yayayayyayayayayayay,

We did some additional digging on the topic and, as we can see that you've mentioned you've been on Premium Student for nearly a month now, this would mean that you're on the new Student tier of the app, with the remaining being Standard, Lite and Platinum.

When selecting from one of the new plans (incl. the new Student tier), the DJ feature will only be available with a Premium Platinum plan, which is why you're not seeing it on your Student plan right now.

Hope this clears things up! We're here for you if any further questions arise.