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Can't change from family plan to student plan

Solved!

Can't change from family plan to student plan

 

Plan

Curretly using Family Premium

Country

Turkey

Device

Desktop Computer

Operating System

Windows 11

 

My Question or Issue

I want to change to student plan and SheerID confirmed that I am a student but in plan selection page I get this error message "Unfortunately, you cannot use this plan. You can check out other ways to get Premium." How can I select student plan?

Ekran görüntüsü 2023-02-04 002840.png
Desktop Screenshot 2023.02.04 - 00.28.54.14.png
Reply

Accepted Solutions
Marked as solution

Hey @toggy294,

 

When switching subscriptions your account has to first be on free 🙂
I believe this is causing your current issue.
In case it persist, do let us know, we'll be happy to take a further look into this.

Cheers!

VasilModerator
Help others find this answer and click "Accept as Solution".
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View solution in original post

1 Reply
Marked as solution

Hey @toggy294,

 

When switching subscriptions your account has to first be on free 🙂
I believe this is causing your current issue.
In case it persist, do let us know, we'll be happy to take a further look into this.

Cheers!

VasilModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

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