iPhone 8, HP Laptop
iOS, Windows 10
My Question or Issue
On my account overview it says I have the student plan and I paid for it, but when I open the app on my phone or computer it says I have the free version. I also am not sure how to verify my hulu and showtime accounts.
Thanks for reaching out about this in the Community!
Most likely you have 2 accounts - one on free and on on Premium Student.
We'd recommend checking the username and email address you've entered on your account overview page > log out of the app where it says you're on free > log back in with the email address from the page which says you have Premium.
Regarding the Hulu and Showtime membership - you can follow the instructions here to activate the services.
Keep us posted on how you get on.
No they all have the same information
Thanks for getting back to us 🙂
It's a good idea to restart the devices. Then you can log out and log back in to the app with the email address from the account overview page.
Keep us in the loop! If you have questions, you know where to find us.
I tried that it doesn’t work
Hi again @CallMeNicole,
Thanks for keeping in touch.
That's odd. Can you send us a screenshot of how the app looks like on your phone and computer? Make sure not to include any private info.
We'll be looking out for your reply.
Browser of my computer
Music on app of my computer
This is on my phone
Thanks for your reply and for the screenshots.
That's weird. It really looks like you're logged in in a different account without a subscription. In this case, we suggest reaching out to our Support team through any of these channels so they can take a look at your account backstage and help you log in to your Premium account, or check exactly what might be happening.
Hope it gets sorted out soon. If you have any questions or need anything else, we'll be right here 🙂
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