Type in your question below and we'll check to see what answers we can find...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Solved! Go to Solution.
Thank you for contacting us here in the Community. We're sorry to hear that you're having issues with your playlist. We're here to help!
Can you let us know if this occurs on one specific playlist or multiple playlists?
We can see that you mentioned that you've reinstalled the app. However we recommend that you perform a clean reinstall of the app as this is different from a quick reinstall and could be helpful to get rid of any cached files that might be causing trouble.
Another useful step to try is to use a different internet connection to see if the issue persists.
If that doesn't do the trick, can you send us the URI of the playlist so that we can have a closer look directly from our end?
We'll be on the lookout for your reply.
Hey there @31wftpdekqf5pl3jmf3b,
Thanks for your reply.
At this point, for us to be able to understand the situation you're facing and to be able to give you an adequate advice, we'd need you to send us a short video of what exactly happens on your end. You can send a link to it or attach it using the Insert Video option in the post editor.
We'll be keeping an eye out for your reply, thanks!