I had the Premium for Students and after one year I needed to renew my offer. I did all the steps with SheerID and got verified but I just discovered that I am enrolled as a normal premium user. By going through this community I discovered that I just need to change my plan on my account settings.
I am trying to do that but it is not working. When I try to change my plan it redirects me to SheerID and shows me a message "You have already redeemed this offer". I have tried the solution bellow but it didn't work.
Can someone help me?