Charged 4 times for student premium and still no p...

p3gf6-a_xlglg · 2018-05-29

Plan

Free/Premium

Country

Canada

Device

Galaxy S8

Operating System

Android Oreo

My Question or Issue

I was attempting to set up a student premium account in Canada for 4.99, and while it said it would not charge my card until I verified that I was a student, after verification I did not have premium and I had been charged 4 times.

Maxim · 2018-05-29

Hey @p3gf6-a_xlglg,

It’s very likely just a pending charge if you haven’t received a receipt from Spotify via Email 🙂

A pending charge is a part of your bank or credit card company’s authorization process. When you submit a payment, they place a temporary authorization on the funds.

If the transaction doesn’t successfully complete, no money will be taken and the charge will soon disappear. The time this takes can vary, depending on your bank/credit card company. For more information, contact your bank/credit card company.

MaximSpotify Star

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