Charged for premium while still have a student discount

[Phumelele10]

Plan

Premium/Premium Student 

Country

South Africa 

Device

Huawei P30 Lite 

Operating System

EMUI

My Question or Issue

I first got my student discount in April 2023. Then I had to cancel the subscription around August with the aim of changing the billing date. I then started a new subscription with the student discount around November. Today, May 2024, I got charged the normal premium price. What happened? 

[Novy]

Hey there @Phumelele10,

Thanks for reaching out here in the Community.

Keep in mind that the Student discount is valid for an uninterrupted period of 12 months. If you cancel your subscription for some time while the discount is still active, it will continue to run until the 12 months have passed. You were charged the full price because your discount has already expired. 

If you're still a student, you can renew your discount (for up to 4 years) by following the steps in this article. 

Hope this helps. If anything else comes up, the Community will be here.