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Credit card not accepted

Credit card not accepted

I tried with 3 cards and the 3 you declined
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2 Replies

Hey there,

 

Welcome to the Spotify Community!

 

In order for the payment to go through successfully, make sure that your cards:

  • are issued in the same country as the country of your Spotify account. You can check your country settings on your account page.
  • are open for foreign, recurring and online payments. You may need to double-check this with your bank.
  • have a 2-factor authentication set up

Since you've already made several attempts which failed, I'd recommend waiting 24hrs and trying again. You can use an incognito/private window or another browser/device. It's also worth testing with a different network/mobile data.

 

In case your payment still fails, it'd be best to reach out to the folks over at Customer Support so they can take a closer look and investigate further.

 

Cheers ๐Ÿค˜

YordanModerator
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Plan

Premium Family

Country

Philippines

 

Device

(iPhone 12, iPad Air 3, Laptop)

 

My Question or Issue

My paymeent is still not pushing through after 2 weeks of waiting, troubleshooting and trying all my cards.

 

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