(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)
(iOS 10, Android Oreo, Windows 10,etc.)
My Question or Issue
I have tried to verify my account as a student many times today. I have had a free account for several years and have finally decided to use premium. I click the premium for students option, fill in my name, university, and date of birth, and click enter, but it says "Unfortunately, we couldn't confirm that you're a student.
Please check your details and try again."
I have read the how-to, FAQs, and help page for both spotify and SheerID, so please don't send me to read those again. THEY DO NOT HELP. The university I attend shows up, so that isn't the problem. SheerID says I need to submit proof of being a student, so I click on the link and it takes me back to the Spotify verification page that I have filled out close to thirty times at this point. I am not given the opportunity to submit any proof of attendance at my university, which is why I think it isn't working. Telling me "oh, you can submit A, B, or C to prove you are a student" will not help me either because I am not given the chance to submit that paperwork. Again, every time I go to SheerID to find where to submit this information, it circles me back around to Spotify and their useless page with the useless FAQs and help pages.
What in the world can I do to get this discount, because I qualify for the discount yet spotify seems intent on not giving it to me.