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Full price renew instead of student discount renew

Solved!

Full price renew instead of student discount renew

Plan

Premium for students

Country

Italy

Devices

Samsung Galaxy S8, Asus VivoBook S15

Operating System

Android Oreo, Ubuntu 20.04/Windows 10

 

My Question or Issue

I just got a notification from the bank informing me I've just paid 9,99€ for the premium renew instead of 4,99€ for the students plan I already had.
So Spotify stole me 5,00€ without remembering me the student year has expired.
Is there any way to get a refund or a one-month-free extension?


Thanks
Andrea

A little advice for the team: an email is totally free and helps you to keep your customers.

Reply

Accepted Solutions
Marked as solution

Hey @_pare ,

 

Thanks for reaching out. 🙂

 

In this case, I'd recommend checking out Spotify's Refund Policy: https://support.spotify.com/article/refund-policy/.

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

1 Reply
Marked as solution

Hey @_pare ,

 

Thanks for reaching out. 🙂

 

In this case, I'd recommend checking out Spotify's Refund Policy: https://support.spotify.com/article/refund-policy/.

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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