Hulu Subscription connection

[caparsons]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I have tried to connect my Spotify with my Hulu account but I don’t see that my Hulu account is being paid through Spotify, is there a way to reconnect it or should I just delete my Spotify account and reconnect after?

[Dessi]

Hi there @caparsons,

Thanks for reaching out!

Can you check if Hulu is activated on your services page? If it's activated you should see a button called Start Watching. Do you see it and what happens if you click on it?

If you've activated the wrong Hulu account, you'd need to cancel your subscription and re-subscribe to activate the correct account. 

Note: After you cancel, you need to wait for your plan to switch to free before re-subscribing.

Keep us posted.

[caparsons]

In terms of the subscriptions it does show start watching but the account is connects to says that it’s on a free trial and will start billing to a different credit card then on Spotify. Should I just cancel my Spotify account? if so is there a way to save playlists and such?

[MihailY · Accepted solution]

Hey @caparsons,

Thanks for your reply.

When connecting your Hulu account, you should get prompted to switch the billing to Spotify, so something must've gone awry during the process. In this case, it's best to cancel your subscription and wait for your Spotify account to revert to free before re-subscribing and linking the Hulu account again. 

No worries, you won't lose any of your saved music when doing this, you'll just need to redownload your playlists for offline listening.

We hope this helps! Let us know how it goes.