I can not buy a Premium account

[Simona18]

Plan

Premium

Country

Czech Republic

Device

iPhone 11

Operating System

iOS

My Question or Issue

I would like to buy spotify premium, I am currently using Spotify free. Unfortunately, I've probably already used up the free introductory month, so I can't even buy a classic premium account, because it tells me that I've already used up the free month. I don't really need the free month anymore, I just want to buy a premium account. But it doesn't offer me another option. How can I solve this please?

[Maxim]

Hey @Simona18 ,

Thanks for reaching out.

Can you try subscribing to Premium through this link: https://www.spotify.com/purchase/panel/no-trial/?

Let me know how it goes 🙂

[Simona18]

Hello Max, 

thanks for your help, but unfortunately this link didn't help me either. It's still the same "Looks like you've already used up your trial - unfortunately this offer isn't for you. However, you can still take advantage of the Get Premium Student subscription offer." - but I can't buy any other subscription either, because they all have a "free month".

[Maxim]

Hey @Simona18 ,

Thanks for getting back.

You can try using these links as well:

• https://www.spotify.com/plan/individual/
• https://www.spotify.com/purchase/products/?country=CZ
• https://www.spotify.com/purchase/offer/premium-

If the issue persists, please give it a try on another device and/or in another browser 🙂

Let me know how it goes.

[Simona18]

Hi Max,

it's still the same. Unfortunately, another device or browser did not help. It always only offers me a subscription with a free month, which always says that I have already used up.

[Maxim]

Hey @Simona18 ,

Thanks for letting me know.

I'll have to ask you to give it one more try in an incognito browser window: https://community.spotify.com/t5/FAQs/What-is-quot-Private-quot-or-quot-Incognito-quot-browsing/ta-p... 🙂

Make sure to clear your browser's cache and cookies before doing so.

Also, if possible, please try using another payment method.

Let me know how it goes!

[Simona18]

Max,

thank you so much for all your help, but unfortunately this doesn't work either.

[Maxim]

Hey @Simona18 ,

Thanks for trying all the troubleshooting steps 🙂

I recommend reaching out to Support so that they can take a look at your account: https://www.spotify.com/about-us/contact/.

Make sure to let them know everything you've tried so far. 🙂

Thanks again!

[Simona18]

Max,

thank you very much once again. I will contact the support and hopefully we can find a solution. 😊

[Maxim]

You're welcome, @Simona18! 🙂 Have a great rest of your day.

[Esther1999]

me too