Help Wizard

Step 1

NEXT STEP

I can not buy a Premium account

I can not buy a Premium account

Plan

Premium

Country

Czech Republic

Device

iPhone 11

Operating System

iOS

 

My Question or Issue

I would like to buy spotify premium, I am currently using Spotify free. Unfortunately, I've probably already used up the free introductory month, so I can't even buy a classic premium account, because it tells me that I've already used up the free month. I don't really need the free month anymore, I just want to buy a premium account. But it doesn't offer me another option. How can I solve this please?

Reply
10 Replies

Hey @Simona18 ,

 

Thanks for reaching out.


Can you try subscribing to Premium through this link: https://www.spotify.com/purchase/panel/no-trial/?

 

Let me know how it goes 🙂

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Hello Max, 

 

thanks for your help, but unfortunately this link didn't help me either. It's still the same "Looks like you've already used up your trial - unfortunately this offer isn't for you. However, you can still take advantage of the Get Premium Student subscription offer." - but I can't buy any other subscription either, because they all have a "free month".

Hey @Simona18 ,

 

Thanks for getting back.

 

You can try using these links as well:

If the issue persists, please give it a try on another device and/or in another browser 🙂

 

Let me know how it goes.

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Hi Max,

 

it's still the same. Unfortunately, another device or browser did not help. It always only offers me a subscription with a free month, which always says that I have already used up.

Hey @Simona18 ,

 

Thanks for letting me know.

 

I'll have to ask you to give it one more try in an incognito browser window: https://community.spotify.com/t5/FAQs/What-is-quot-Private-quot-or-quot-Incognito-quot-browsing/ta-p... 🙂

 

Make sure to clear your browser's cache and cookies before doing so.

 

Also, if possible, please try using another payment method.

 

Let me know how it goes!

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Max,

 

thank you so much for all your help, but unfortunately this doesn't work either.

Hey @Simona18 ,

 

Thanks for trying all the troubleshooting steps 🙂

 

I recommend reaching out to Support so that they can take a look at your account: https://www.spotify.com/about-us/contact/.

 

Make sure to let them know everything you've tried so far. 🙂

 

Thanks again!

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Max,

 

thank you very much once again. I will contact the support and hopefully we can find a solution. 😊

You're welcome, @Simona18! 🙂 Have a great rest of your day.

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

me too 

Suggested posts