I can't continue the college subscription.

[lukaslion]

Plan

Free/Premium

Country

Brazil

Device

iPhone 6

Operating System

Windows 10

My Question or Issue

Well, I have requested the student plan yesterday, but when I was about to pay it, I didn't have the card information so I left to do today. But when I try to make the payment again, it doens't show the option for me to continue. I tried on my computer, on my phone, but it's always on the same page and I can't continue with the payment. *check image below*

[lukaslion]

I tried to do today morning and it was working normally. I guess they fixed the problem? Oh well...

[Peter]

Hey @lukaslion.

Glad to hear everything is working normally now 🙂

Let us know if there's ever anything else we can help you with!

[gabhita]

I have the same problem, could you help me

[Peter]

Hey @gabhita.

Thanks for reaching out 🙂

We've received confirmation that this should be fixed for anyone trying to redeem the student discount now - could you try again and see if it works?

Keep us posted 🙂

[gabhita]

subscription still not applied

[Katerina]

Hey there @gabhita,

Thanks for keeping us in the loop!

In this case, we'd suggest heading here in an incognito or private window in your browser to give it another try. 

If you're still having troubles, we'd recommend giving it a go in a different device or internet connection as well.

Let us know how that goes! Don't hesitate to give us a shout if you still need help.

Have a lovely day 🙂

[gabhita]

 hi!! Try everything you told me and my subscription is still not applied

[Peter]

Hey @gabhita.

Thanks for getting back to us.

In that case, do you mind reaching out to our Customer Support team here? They should be able to take a look backstage and help you out with your subscription 🙂

Keep us posted!

[gabhita]

could you help me to contact me?