I can't renew my premium plan, why is that?

[#1]

I am a college student and have had the premium plan for college students for 1 year, and I know I could have it for at least 4, so why can't this freaking app just accept my documents?

[Maxim]

Hey there,

Thanks for coming to the Community.

SheerID manages verification, so the best place for help is on their support page: https://offers.sheerid.com/sheerid/help-center/ 🙂

Hope this helps!