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I got overcharged 9.99

I got overcharged 9.99

I get charged $4.99 a month because of my student plan. A few days ago, I got charged $9.99, which is really **bleep** convenient because I got charged an overdraft fee. Had I been charged the regular $4.99, I wouldn't owe an additional $34 with Chase bank. Get back to me soon, fix this, otherwise I'm cancelling my service and spreading the word that you engage in nefarious billing practices. Thanks!

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3 Replies

Hey there, @whtait

 

Thanks for coming to the Community.

We're here to help, don't worry.

 

We'd firstly recommend checking the steps here:
https://support.spotify.com/account_payment_help/payment_help/why-am-i-being-charged/ under 'Sign up but the charges don’t seem right?' > 'I’ve been charged double (or more) in the same month'. 

It's possible you have another account if you're seeing a second charge shortly after.

Keep us posted!
We'll be here to continue lending a hand.

/M

 

I have two email addresses:
*snip*
*snip*
I'm only registered under *snip*. I double-checked using the password reset form. I've been double charged every month since January. I'll have to cancel my debit card. Is there any way I can check which other account my debit card is being charged to? 

You're not here to help. F.U.C.K you. Spotify maliciously creates a 2nd account when you log in with Facebook. YOU KNOW WHAT YOU'RE DOING. I'd love to get my money back. I doubt that'll fuc king happen since the "customer service" is online (nobody to call). 

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