I paid but I couldn't get the membership

[ql9-_zboe4dd1]

Plan

Free/Premium

Country

Device

Operating System

My Question or Issue

 When I was proving that I was a student, I received a call at that time and I had to quit. Afterwards I realized that the money was taken and premium did not come out. It went to vain for $ 0.99.

[Maxim]

Hey @ql9-_zboe4dd1,

It’s very likely just a pending charge if you haven’t received a receipt from Spotify via Email 🙂

A pending charge is a part of your bank or credit card company’s authorization process. When you submit a payment, they place a temporary authorization on the funds.

If the transaction doesn’t successfully complete, no money will be taken and the charge will soon disappear. The time this takes can vary, depending on your bank/credit card company. For more information, contact your bank/credit card company.

[JulianA_Bogota]

Hey @ql9-_zboe4dd1, thanks for writing!

If you haven't received a receipt from Spotify to your account's email address, it's very likely that it's just a pending charge. There's more info about this here.

If you want to give it another try and apply to the student discount, we suggest you try it from here using an incognito window from a desktop computer.

We hope this helps. Have an amazing day 🙂