I was kicked out of my family plan, and I can’t recover it

[marinafreitas]

Plan

Premium

Country

 Brazil

Device

Iphone 7

Operating System

 ios

My Question or Issue

 I was kicked out of the family plan for no reason, since I live in the same adress as everyone in it, and there are only 3 of us. I’ve sent new invitations hoping to recover my participation on the plan, but it didn’t work_ not for the e-mail I was using before, neither for other e-mail adresses that I tried. Please help.

[Bittencourt]

Hi @marinafreitas, thanks for writing.

Sometimes the information once given to Spotify (regarding the users’ addresses) don’t match the ones they have. The data might be incorrect, incomplete or outdated, hence the removal of some users.

In this case I suggest you get in touch with the Spotify Cares staff - They'll be happy to help you further with this.

There are a few ways to contact them. One is filling out the online contact form.

Another great way is to reach Spotify via Twitter - just send them a Direct Message @SpotifyCares.

You can also use the Facebook support. Shoot them a message here: Spotify Cares.

When you message them, inform all the e-mail addresses on the plan.

And if you prefer you can reply in Portuguese since we're both Brazilian 🙂