Me cambiaron el plan y me cobraron más sin avisarme

[#1]

No fui avisada y recibí un cargo más grande del que debería de hacerlo

[Lyubka]

Hey there,

Thanks for posting in the Community! We hope you don't mind us answering in English as this is the official language of the forum.
 

Based on what you're describing it's possible that you didn't verify your student discount with SheerID and activated the discounted subscription itself. Keep in mind that you need to reverify that you're still Student every year in order to keep your Student discount. We send out an email when a user's discount is expiring one month before it does. In this email it's stated that if you don't reverify, your subscription will be converted to Premium Individual - hence you'll be charged the price for Individual. 

We suggest checking your inbox (Spam and Junk folders included) to see if you've received it. It's also a good idea to check if the email on your Spotify account is correct. 

If you can't find it, we recommend reaching out to SheerID here. Their customer support team will happily help out with the whole verification process, as they are the ones in charge of it and we don't have access to their systems. They should be able to can send you a new link allowing you to get the student discount if you're still eligible for it.
 

For more information on how Premium Student works - take a look at this support site article. 

Hope this helps. If you need anything else, the Community is here for you 🙂