Me cobraron de más

[DeniseAttadia]

Plan

Premium

Country

Argentina

My Question or Issue

Hola, hace unos días me enviaron un mail que decía que el plan de estudiantes aumentaba a 199 pero que lo iban a cobrar a partir de marzo y este mes seguiría a 119, pero me acaban de cobrar 199 igualmente... 

[MihailY]

Hey @DeniseAttadia,

Thanks for reaching out. We hope you don't mind us replying in English

Can you please send us a screenshot of the email you've received (make sure to cover any sensitive info). Also, if you're still eligible for the discount, we'd suggest heading here in order to extend it.

Keep us posted.

[DeniseAttadia]

[Lyubka]

Hey @DeniseAttadia,

Thanks for getting back to us and for providing the screenshot.
 

We can't make any account related actions here in the Community though as we don't have access to such systems and tools. It's best that you get in touch with our Customer Support team via one of the channels here about this as they can check what happened with your account.

Hope this helps. 

Cheers!