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My money is gone

My money is gone

Plan

Premium

Country

 Turkey

Device

HTC One M7

Operating System

Android

 

My Question or Issue

 I tried to buy the spotify premium for students but I am a secondary school student and I didn't know that it isn't available for me so i kept trying but it didn't work so i canceled it. Next day I checked my card history and I saw that my money has gone for spotify premium but I still dont have a premium. I just want my money back

Reply
3 Replies

Hey @bfu_1231-9rc4,

 

If Spotify is unable to successfully verify a student I.D, you won’t be eligible to claim the student discount. In this instance, any charges will show on your statement as ‘pending’. This means your bank has put a temporary authorization on the funds, but no money has actually been taken.

Once the bank confirms your student I.D failed to verify successfully, the money will reappear on your statement. This can take up to 48 hours, depending on your bank. You can reach out to them for more information about any pending payments.

MaximSpotify Star
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  • Its been a long time and my money hasn't return

The time can vary, depending on your bank. You can reach out to them for more information about any pending payments.

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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