Não estou conseguindo ativar meu desconto de universitário, o que pode ser?

[user-removed]

A etapa de pagamento apresenta erro.

[AlejaR]

Hey there,

Thanks for posting in the Community and welcome.

We hope you don't mind us answering in English as this is the official language of the forum.
 

That being said, we'd like to confirm, did you already apply for the student discount and are you trying to made the payment? If yes and you're having inconveniences with the payment, we'd suggest to make sure your payment method has sufficient funds, and is:

• Registered in the same country to your Spotify account.
• Not expired or canceled.
• Enabled for foreign, secure online, and recurring purchases.
• Opted into e-commerce and cross border payments.

If your payment method meet these requirements, but this inconvenience persists, try this:

• Try entering your payment details again using a private/incognito window.
• Get in touch with your payment provider, so they can check if everything is in order.
• It might just be a temporary connection issue, so we advise you to wait several hours since your last attempt to try again as well. 
• Try with a different payment method to check if you notice any difference.

We hope you found this helpful. Let us know if you need anything else. 
 

Keep us in the loop!