Help Wizard

Step 1


Necesito ayuda con mis pagos

Necesito ayuda con mis pagos

Mi descuento de estudiantes espiro, pero ayer y hoy me cobraron 129 pesos en total 258 pesos y no sé porque ya que quiero renovar mi premium para estudiantes, pero ya me hicieron ese cobro
1 Reply

Hola, and welcome to the Community!


I hope you don't mind if I reply in English. Feel free to keep writing in Spanish if you prefer, though. 


My first suggestion is that you check your account overview - there you'll be able to see all your past receipts.


If that's the case, you can read about Spotify's Refund Policy in this support article; and if you believe that you're eligible for a refund, feel free to reach out to Customer Support here.


Let me know if you have any other questions!

BittencourtSpotify Star
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