Paying with cash card

[Georgeclayton05]

I want to pay for my subscription using a cash card and it won’t work

[Maxim]

Hey @Georgeclayton05 ,

Thanks for reaching out.

Why exactly is it not working? Would you like to pay for it using that payment method but it's not being offered to you? Or are you seeing any error message(s)? If so, which one(s)?

[Georgeclayton05]

When I go to set it up as a payment method there are 2 options PayPal and card, so I click on card and when I enter in the info and click submit it says invalid card. 

my region is the us. 

[Maxim]

Thanks for letting me know.

Can you please give it a try in another browser and/or another device?

Alternatively, you can try using a different payment method.

Let me know how it goes!

[SherryMitchell]

I also facing the same issue but i can find my problem answer here

[Georgeclayton05]

I just got a new card and it works or try through pay pal but I don’t know what it is some cards work other cards don’t

[Dian]

Hey there,

Thanks for posting in the Community.

Could you share a bit more info on what the type of the card is? This way we can find out, it it indeed can be used for paying a subscription from Spotify or not.

Keep us posted,

Cheers!

[Georgeclayton05]

It’s a visa cash card and it works on some cards and other cards don’t work.

[Lyubka]

Hey there,

Thanks for getting back to us! 

First off, we'd recommend to make sure the card can be used for online payments - more info can be found here.

In case the payment still doesn't go through, we'd suggest to get in touch with your payment provider who can give you more info on why the payment was unsuccessful.

Hope this helps. If anything else comes up, the Community will be here for you. 

[havix_fn]

I just bought a Visa card from my local cumbys and it’s not letting me pay for premium it also says “vanilla” on it so if that makes a difference lmk or if there is another solution 

[Maxim]

Hey @havix_fn,

To ensure that we can offer you the best help that we can, could you please create your own thread? Doing so is easy. Simply select the appropriate board here, and then select “Start a Topic.”

Thank you very much!