Type in your question below and we'll check to see what answers we can find...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Please see below the current ongoing issues which are under investigation.
Loading ongoing issues...
Hey @Georgeclayton05 ,
Thanks for reaching out.
Why exactly is it not working? Would you like to pay for it using that payment method but it's not being offered to you? Or are you seeing any error message(s)? If so, which one(s)?
When I go to set it up as a payment method there are 2 options PayPal and card, so I click on card and when I enter in the info and click submit it says invalid card.
my region is the us.
Thanks for letting me know.
Can you please give it a try in another browser and/or another device?
Alternatively, you can try using a different payment method.
Let me know how it goes!
I also facing the same issue but i can find my problem answer here
Thanks for posting in the Community.
Could you share a bit more info on what the type of the card is? This way we can find out, it it indeed can be used for paying a subscription from Spotify or not.
Keep us posted,
Thanks for getting back to us!
First off, we'd recommend to make sure the card can be used for online payments - more info can be found here.
In case the payment still doesn't go through, we'd suggest to get in touch with your payment provider who can give you more info on why the payment was unsuccessful.
Hope this helps. If anything else comes up, the Community will be here for you.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game…