Announcements

Help Wizard

Step 1

NEXT STEP

Premium paid, the student plan switch: overcharged?

Premium paid, the student plan switch: overcharged?

Plan

Premium/Student

Country

 United States

Device

LG K20, Roku Premiere

 

My Question or Issue

 Since I paid the premium price, $9.99, before I saw the $4.99/month student price was an option, will I be credited for next month's payment or did I essentially throw $5 extra to you? Mostly curious. But feel a little overcharged now...  To be clear, I have Spotify, Hulu, and Showtime accounts running on the student plan fine now, and haven't had an additional charge. Thanks for you attention to this matter.

Reply
1 Reply

Hey there @AKSwindall,

 

Thanks for posting and welcome to the community!

 

No worries, once you've applied the discount on your account, the discounted rate should kick in on your next billing date. If you'd like a refund, we'd suggest checking out our refund policy here for the next steps. 

 

Hope this helps!

KaterinaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself! 

Suggested posts