Help Wizard

Step 1



Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...


Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...


Problema de Cargo a mi tarjeta

Problema de Cargo a mi tarjeta

estaba completando el plan de estudiante lo cual puse mis datos de la tarjeta pero al momento de pasar al siguiente paso me sali por error quisiera saber si esto fue un cargo o no por que sale que se desconto dinero de mi tarjeta pero no me sale ni un recibo ni nada.
1 Reply

Hello @German10


No matter if student verification was successful or failed, a temporary charge goes through. These are only temporary charges on your credit card and they should disappear in a few days. The only charge that you actually have to pay for is if you were successfully verified for the student discount.


If you're having trouble signing up for the student discount, you can submit for manual verification (as a head's up, this can take up to 12 hours to process). For more info, check out Spotify Support and SheerID Support. If your school is not listed, you can submit this feedback form to SheerID.

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts