SheerID Does Not Accept My Student Certificate

[ozdenfurkan]

Plan

Premium

Country

Turkey

Device

(Huawei P20 Lite, PC, Xiaomi Mi Box S)

Operating System

(Android Pie, Windows 10, Andrpid TV )

My Question or Issue

EN// The student I downloaded from the government website does not accept my document. I registered with this document last year. It is not examined, the answer is immediately rejected.

TR// E-devlet internet sitesinden indirdiğim öğrenci belgemi kabul etmiyor. Geçen sene bu belge ile kayıt oldum. İncelenmiyor, 1 dk içinde red cevabı geliyor.

[Elena]

Hey there @ozdenfurkan!

Thanks for reaching out and welcome to the Community!

We're sorry to hear this is happening to you and we'd recommend reaching out to the folks over SheerID to get more info on this.

They are the ones in charge of student verification and they should be able to help you with the process. You can reach them here.

Keep us in the loop and don't hesitate to get back to us if you have any other questions.

Take care!