Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Hi,
I had a student account when I accepted an invite to join a family account. I didn't cancel my student account prior to accepting so I am not sure if it automatically overrides my student premium plan or I need to cancel it manually. When I check my account profile, under "Subscription" it says "Premium for Students" but right underneath it says I'm part of a family plan. Will I still be charged for Premium for Students?
Solved! Go to Solution.
That's right!
Hey @ddeng5,
That's odd.
Can you please post a screenshot of what you're seeing?
Thanks!
Here is a screenshot. Thanks in advance!
Thanks for the screenshot.
When you switch from individual Premium to Premium for Family, the remaining Premium time gets put on hold. The time gets added to your account again if you ever choose to leave the plan.
Ah so this is right and I shouldn't be charged for student premium anymore, correct?
That's right!
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…