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Student Premium: Verifizierung abgeschlossen, aber keine Berechtigung

Solved!

Student Premium: Verifizierung abgeschlossen, aber keine Berechtigung

Plan

Student Premium

Country

Germany

Device

 

Operating System

Mac OS

 

My Question or Issue

I am trying to sign up for the student premium account, as I am a student. I successfully verified my student status with SheerID, but when I try to actually sign up for the subscription I get a notification telling me I am not entitled. Yes, I have used the link in the email from SheerID to access the subscription page.

 

Reply

Accepted Solutions
Marked as solution

Hey @japonaiseblonde,

Thank you for reaching out to the Community and welcome. 

 

This issue is commonly related to the type of subscription you've currently active on your account.

 

In this case, if you're a Duo or Family plan owner, we'd recommend first canceling your subscription (by following the steps mentioned in this article), wait until your account goes back to free and try to subscribe to Premium Student again. This way you can prevent any subscription discrepancies and avoid further error messages.

Hope this helps. If anything else comes up, the Community will be here for you.

OscarDCModerator
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Marked as solution

Hey @japonaiseblonde,

Thank you for reaching out to the Community and welcome. 

 

This issue is commonly related to the type of subscription you've currently active on your account.

 

In this case, if you're a Duo or Family plan owner, we'd recommend first canceling your subscription (by following the steps mentioned in this article), wait until your account goes back to free and try to subscribe to Premium Student again. This way you can prevent any subscription discrepancies and avoid further error messages.

Hope this helps. If anything else comes up, the Community will be here for you.

OscarDCModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

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