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Student discount, being charge full premium

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Student discount, being charge full premium

capitaldcolon
Newbie

I was a student and was receiving the discount, now i'm not so I'm being charged the full monthly fee.  When I go to update my card information it shows that I still have the student rate of $4.99, I have been charged the full amount since August 2016.  When I enter my new payment information it asks me for student credentials.  The main page says I'm on the regular premium payment.  So when I go and enter the new credit card info it asks me to verify i'm still a student (it won't let me enter any information anyways).

1 Reply

Re: Student discount, being charge full premium

MonicaM_Bogota
Roadie

Hi, @capitaldcolon!

 

Welcome to the Spotify Community.

 

Keep in mind that your student discount is only valid for a year. You'll need to renew it in case you still eligible to apply for it. Don't worry, our Accounts team can take a closer look at this. You can get in touch with them from any of our social media help sites: @SpotifyCares on Twitter and Spotify Cares on Facebook. Just send them a private message with your account's email address and username.

 

You can also use our Contact Form to get email support.

 
Let us know how it goes.
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