I tried to sign up for student premium through the offer of a free trial on the app. I filled in the information and was asked to sign into my university's portal and it came up saying the verification was complete. After that finished nothing changed though and I got an email saying verification was unsuccessful.
It looks like I have to upload documents from my uni but we've been on lockdown for the majority of that 3 month time frame so I wouldn't have any either way, but they haven't sent me information through anything other than emails since before I started there. I have no idea how long it'll be before I'd actually get hold of a document from them, and it's annoying how I'm eligible for student premium but I can't get it despite everything going fine with signing into the portal. Is there anything else I can do or is it impossible because of whatever went wrong? I also tried on my laptop and had the same problem.