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Unable to confirm I am a student

Unable to confirm I am a student

I am trying to sign up for the Student Spotify/Hulu subscription however I am getting a message after putting in my card info, name and school (which is showing up as sugguested school) it gives me an error message saying " Unfortunately, we couldn't confirm that you're a student.  Please check your details and try again. If we still can't confirm your details, you won't be charged. Any pending charges on your card statement will disappear in a few days." Is there an option to upload docs to prove that I am a student?

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2 Replies

Hey @brcooper Welcome to the Spotify Community! 

 

Unfortunately that is the only way to verify that you are a student to my knowledge. It wouldnt accept you if your student ID is either incorrect or not valid. SheerID is a system which verifies your student ID through the school. Double check to make sure that you inputed the correct ID number.

 

Happy Listening

Keanu_C  

The thing it, its not asking for my student ID- it only asks the name of my school and my name..

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