Verified as a student, but not eligible for Premium Student

[#1]

I currently have a Family plan but have recently started graduate study and been verified as a student through SheerID. However, when I try to switch my subscription from Family to Student, I get the message that I am not eligible for premium student. Any idea how to fix? Does the verification automatically move you to Student at the next billing date?

[Joan]

Hey there,

Thanks for reaching out. Check your account page to make sure the verification is there. If it is, go here to change your subscription to Student. If you still get an error, cancel your Family plan, wait for the account to revert to free and then try again. Sometimes a direct change from Family to Student is not possible.

Hope this helps.