Why is my Student premium payment not working?

[onepiece_14]

I've been trying to sign up to the Student Premium plan but it's not working. They were able to verify me as a student but the payment isn't being excepted. I've tried out the suggestions to make it work but it's still not being excepted.

[onepiece_14]

Hey folks, 

If you're experiencing issues subscribing to the Student Discount, we'd suggest giving these steps a try:

• Make sure to follow the steps you'll find on this page.
• Try using an incognito window or a different device.
• Try using a different browser.
• Wait a few hours and try again.

If none of these work and you're still having trouble, you can always reach out to our Support team here for further help.

Cheers!

[Jeremy]

Hi there @onepiece_14,

Thank you for your post here in the Community.

Can you confirm if you received the verification link on your email, clicked it and followed the steps that was provided in it?

We'll keep an eye out for your reply.

Take care!

[onepiece_14]

I clicked the linkit sent me to this pagewhen I chose which one I wanted I tried to pay again and this notification keeps popping up.

So this happens when I use the link and try to pay

[Jeremy]

Hi again @onepiece_14,

Thank you for your reply and for the screenshots.

Can you try again from an incognito/private window to see if the issue persist?

Keep us posted 🙂

Cheers!

[onepiece_14]

Hi @Jeremy

Thanks for responding, I tried that out as well and It still didn't work. I even tried it in a different browser just in case but it didn't work.

[Jeremy]

Hi again @onepiece_14,

Thank you for your reply.

Would you mind trying from a different device to see if it makes any difference?

Cheers!

[onepiece_14]

Hi @Jeremy

Thank you so much! I've been trying it on my laptop and it wouldn't work, but it did work on my phone.

Thanks for the help!

[Jeremy]

Hi @onepiece_14,

Thank you for getting back in touch with us.

We're really glad to see that everything works as it should for you 🙂

Let us know if we can help you with anything else.

Have a great Friday and a wonderful start of your weekend.

Take care!

[brskn]

hi! I'm having the same problem and I've tried everything that has been discussed here (from a different browser, from a different device, from a private window), but nothing helped. is there anything else I can do?

[Jeremy]

Hi there @brskn,

Thank you for your reply.

Can you head over here and follow the steps that's provided in the article if you haven't already?

We'll keep an eye out for your reply.

Cheers!

[brskn]

hi! I tried again and this time it worked. seems I just had to try again in a few hours. 

anyway, thanks for your support!

[Jeremy]

Hi again @brskn,

Thank you for your reply and confirmation.

We're really glad to see that everything works as it should for you again 🙂

Let us know if we can help you with anything else.

Take care!

[Novy · Accepted solution]

Hey folks, 

If you're experiencing issues subscribing to the Student Discount, we'd suggest giving these steps a try:

• Make sure to follow the steps you'll find on this page.
• Try using an incognito window or a different device.
• Try using a different browser.
• Wait a few hours and try again.

If none of these work and you're still having trouble, you can always reach out to our Support team here for further help.

Cheers!

[MostWantedX]

Hey, I've tried every method from new device to browser to incognito tab, but for some reason every time it tells me that the link isn't correct and that there is a typo in the link when i click the button to select the student plan. Is there anything I'm missing or doing wrong ?