Hey there,
Thanks for coming to the Community. We hope you don't mind us replying in English.
Could you check if the solutions proposed in this thread help you resolve your issue?
If not, could you tell us more about your device setup and the troubleshooting steps you've already tried? Which version of the Spotify app an OS are your running?
Does the issue occur when connected to a different network or on another account?
Keep us posted,
Cheers!
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