spotify premium student isn't working

[alexandratasic]

Hello
I subscribed to a student subscription since November (my bank account is taken on the 5th of each month) but it shows me that I am not premium while I have never stopped my subscription. Can you help me please

[Alfredo]

Hey @alexandratasic, welcome to the community!

Let's try following this troubleshooting to make sure you don't have other Spotify accounts that could be causing this issue.

If you don't have any other accounts that you could be using, try reinstalling the Spotify app.

Let us know how it goes.