stuck on student verification page

[JulioMan22]

Free plan / Mexico 

Hi, i have tried to go past the verification page to the payment section but im unable to do it. I have tried with this exact steps 1. obtain Premium plan button on app  2.select your plan 3. i choose student (GET STARTED BUTTON)  4. It shows me that im a verified student and shows the date 5. In that exact page (student Verification status) the only thing avaliable is "Choose a plan" wich leads me again to the step 2... and over and over. Every other option in the "Choose plan" section imediately leads me to the payment method right after i click on get started.

Thats what happens now, but yesterday i tried to do the same thing and it worked as usual (The link took me to the payment  section as expected),  but i didnt pay for my student subscription in that one, then when i tried again i found myself in this loop. 

[DevilmanGG]

I'm having the same issue

[colegs05]

I went to renew my student premium subscription after it expired and after being verified by sheer ID. when I chose the student plan it told me I was verified and to proceed in choosing the plan, but when I chose it, it simply brought me back to the verified screen and told me to choose my student premium plan again.

[MihailY]

Hey folks,

Thanks for reaching out.

As a first step, can you please try the same using a different device and a different internet connection (by a different provider)? If that doesn't help, please send us a few screenshots illustrating the issue, so we can pass them on to the relevant team.

Looking forward to your replies.

[Haru7x]

I am verified as a student but I cannot pay for my premium account. I can't click on the one time payment or subscription option. I'm stuck on the same page.

[DevilmanGG · Accepted solution]

Apparently it fixed by itself, 4 hours ago I clicked on the "get started" button under the student plan and it sent me to the payment method page, instead of being on the "you're verified-choose a plan" loop.

[MihailY]

Hey @DevilmanGG,

Thanks for getting back to us.

We're happy to hear that everything is working as expected now. @JulioMan22, are you still experiencing this behavior?

Keep us posted.

[JulioMan22]

well, it seems to be fixed, i didnt have to do anything. I didnt wait for it to be avaliable again so i got an normal plan (Individual plan), but now when i try to change to the student one it does leads me to the next step on payment, so i think it finally fixed by itsefl